Política de reembolso

As it is important to us that our customers are satisfied with their purchases and products.

Please keep in mind, There are NO CASH REFUNDS, unless item is damaged upon arrival, at which time there is a 3 day time limit to report any damages to our business. *(From date item was received).*

**ONLY DAMAGED/BROKEN/ ITEMS CAUSED BY, TRU’LY URS BOUTIQUE, WILL BE ACCEPTED FOR CASH BACK REFUND UPON SUBMITTING VERIFICATION**

*allow 3-5 business days or depending on ur bank for refund to be credited back to ur credit card*

*Truly Urs Boutique, has a 21 day exchange policy from the day the order was delivered. Store credit is offered only on returned items within 7 days. 

All merchandise, is hand picked, and because we believe in SERVING QUALITY over QUANTITY, ALL STOCK is LIMITED 2 GUARANTEE UR Uniqueness!

Should an item, become no longer available, at the time of purchase, then U will be notified by email. At which time U will be requested to either, *Receive a FULL REFUND, on that item via original payment method (which can take up to 3-7 business days depending on Ur bank) 

**PLEASE NOTE, IN THE CASE OF NEEDING TO RETURN AN ITEM, U MUST FIRST CONTACT CUSTOMER SERVICE TO RECEIVE APPROVAL OF RETURN. CUSTOMER IS RESPONSIBLE FOR RETURN SHIPPING UNLESS THE ITEM IS DAMAGED ON ARRIVAL*** 

***DUE TO COVID-19 WE CANNOT ACCEPT RETURNS ON PERISHABLE ITEMS, UNDERGARMENTS INCLUDING FACE MASK, AND/ OR LIQUID ITEMS***

Again,

Tru'ly Urs Boutique, is all about catering 2 U, our customers, if at any time during your shopping experience with our business please feel free to email us at; trulyursboutique@gmail.com directly and someone from our customer service team will be in contact within 48 hours Monday-Friday 9-7pm EST.